The Police

Topic : Service First - Making Every Contact Count

Summary

New Zealand Police wants to make every contact count. We want to make it easier for the public to deal with us so we are talking to people who have had contact with us about their experiences. Their feedback is helping us shape the way we deliver policing services in the future. We are using the Common Measurements Tool to target our questions around the aspects of service quality that are important to New Zealanders.

In our case study we will share with you our experiences of applying some of the learnings from the New Zealanders' Experience research and in piloting the Common Measurements Tool.