Case Studies

To view the Case Study session times please click here

• The Police - Service First - Making Every Contact Count
• Ministry of Justice - Service improvement in District Courts
• Wairarapa District Health Board - Reshaping Services
• Royal New Zealand Navy - Pursuit of Excellence programme
• Ministry of Agriculture & Forestry - Outcome performance monitoring framework
• Ministry of Social Development - Action on Youth Gangs
• Statistics New Zealand - Statistics… bewildered? : Breaking down the barriers between us and SMEs
• New Zealand Blood Service - Research to improve services
• The Treasury & Ministry for the Environment - Emissions Trading Scheme
• Department of Labour - Proactive Client Communications Project
• Standards New Zealand - Developing Standards - the role of stakeholder consultation
• State Services Authority of Victoria, Australia - Towards Agile Government 

*Details subject to change