Ministry of Justice

Topic : Service improvement in District Courts

Summary

In 2004 the Ministry of Justice recognised the need to 'hear and understand' court users, and respond in ways that would improve service delivery. Addressing capability, resources and culture was essential given court pressures and the expectation of court users and stakeholders.

The case study outlines lessons learnt from the journey and how obstacles have been overcome along the way. This will provide insights for the audience on how to meet challenges on similar journeys.