Case Studies

The DevCon 2009 Case Study presentations are:

• Department of Internal Affairs, Office of Ethnic Affairs - The mouse that roared in 39 languages: Language Line, telephone interpreting 
• Ministry of Social Development - Cracking the cost-effectiveness conundrum: Was it MSD or the economy?
• Ministry of Transport - Road Safety - Singing from the same song sheet
• New Zealand Fire Service - From Watchrooms to Classrooms: fire safety education on the frontline
• Accident Compensation Corporation - Remould; Rebound; Reassess
• Ministry of Agriculture and Forestry - When Disaster Strikes: Community Support
• Commerce Commission - From Fish Bites to Ribena
• Career Services - Tuning in to transform services - listen to your clients to strengthen your frontline delivery

*Details subject to change