State Services Commission

Topic : Maple Syrup on Pavlova: Sweetening New Zealand service delivery using Canadian know how

Presenter : Vance Kerslake, Principal Advisor, Research, State Services Commission

Abstract

Canada is a world leader in service delivery. What is the secret to their success? Can we use the same approach here in New Zealand without breaking the bank? Using case studies from Canada and New Zealand we look at organisations turning insight into service delivery improvements.