Robyn has a passion for working with people and helping them realise their
individual and collective power, allowing them and their organisations be the
“best that they can be”.
Robyn recently left ASB in April, having been with them for 16 years. During
that time Robyn spent 10 years in their Human Resources department, holding the
position of Manager HR Services. Over the last four years, in her role as
Engagement Leader, Robyn maintained a focus on creating and sustaining a
culture of engagement across ASB, in the two areas that matter most – its
people and its customers.
Robyn led the implementation of ASB’s Customer Engagement programme in 2007 – a
programme that, when she left, encompassed the surveying of over 28,000
customers each year across all key frontline customer touchpoints. This
programme has seen the transformation of employee-customer interactions across
the Bank, maximising ASB’s strong employee engagement to deliver exceptional
experiences to their customers.
Robyn has spoken at two Gallup Summits in the United States during 2008 – Omaha,
Nebraska and Washington DC, overviewing the work that ASB does in the staff and
customer engagement space.